Male’, Maldives, 25th December 2023 – At Finolhu Baa Atoll, an ambitious project is underway, introducing a bespoke Butler service named ‘Roohu’ designed to elevate the guest experience to unprecedented heights. The initiative, led by an enthusiastic team, aims to set new benchmarks in hospitality.
The implementation of this service stands as a testament to the resort’s unwavering commitment to delivering unparalleled hospitality. With an understanding of evolving guest expectations, the ‘Roohu’ service endeavors to provide a personalized touch that surpasses conventional standards, ensuring each guest’s stay is not just comfortable but also unforgettable.
The journey embarked upon with a vision to seamlessly integrate this service across all resort departments. Despite encountered challenges, clear communication emerged as the guiding principle. The team actively engaged with every department, ensuring a comprehensive understanding and wholehearted acceptance of the ‘Roohu’ concept.
The Roohu team comprises dedicated professionals committed to delivering excellence in every guest interaction. Their responsibilities range from personalized welcome amenities to meticulously crafting individualized itineraries, aiming to curate bespoke experiences tailored to each guest’s desires.
This implementation epitomizes the resort’s steadfast dedication to guest satisfaction. As this milestone is celebrated, heartfelt gratitude is extended to the entire team whose hard work and enthusiasm have transformed this vision into reality. Special recognition is accorded to visionary General Manager Steven Phillips and dedicated Resort Manager Ishan Hussain for steering the vision to elevate service standards, guiding the team throughout the journey. Furthermore, commendations are extended to Martine Vera Strous and Sheyma Ben Jemia for their unwavering support from inception to completion.
At Finolhu Baa Atoll, the focus extends beyond providing accommodation; it revolves around crafting enduring memories. This unveiling marks the dawn of a new era in hospitality—a warm welcome to a realm where personalized service defines excellence.